Having trouble with your Outlook app constantly crashing on your smartphone? Let’s troubleshoot the issue together.
Clear Cache and Data
To do this on an Android device, go to “Settings” > “Apps” > “Outlook” > “Storage” > “Clear Cache” and “Clear Data”.
On an iOS device, you can clear the app’s cache by uninstalling and reinstalling the app.
This process will remove temporary files and data stored by the app, allowing it to start fresh.
After clearing cache and data, restart your device and open the Outlook app to see if the crashing issue persists.
If the problem continues, you may need to contact technical support for further assistance.
Update the App
If updating the app does not solve the problem, try clearing the app cache. This can help fix any corrupted data that may be causing the crashes.
Another potential solution is to reinstall the app completely. Uninstall the Outlook app from your smartphone, then reinstall it from the app store.
If the app continues to crash, you may need to contact technical support for further assistance. They can help diagnose the issue and provide additional troubleshooting steps.
Create a New Profile
1. Open the Outlook app on your smartphone.
2. Navigate to the settings menu within the app.
3. Look for the option to add a new email account or create a new profile.
4. Enter your email address and password to set up the new profile.
5. Follow the on-screen instructions to complete the setup process.
6. Once the new profile is created, test the app to see if the crashing issue has been resolved.
If the Outlook app continues to crash, you may need to uninstall and reinstall the app or seek further troubleshooting steps.
Check for System Updates
If you are using an iOS device, go to Settings > General > Software Update to check for any available updates. For Android devices, navigate to Settings > System > Software Update. Updating your device’s software can often resolve compatibility issues that lead to app crashes.
In addition to system updates, it’s also a good idea to update the Outlook app itself. Visit the App Store or Google Play Store to see if there are any updates available for the Outlook app. Updating to the latest version can often fix bugs and improve app performance.
Regularly checking for system updates and app updates can help prevent Outlook app crashes on smartphones. If the issue persists after updating, consider reaching out to Microsoft support for further assistance.
Run Support and Recovery Assistant
- Download and install the Support and Recovery Assistant from the Microsoft website.
- Open the Support and Recovery Assistant program on your smartphone.
- Select the option for Outlook app keeps crashing issue.
- Follow the on-screen prompts to diagnose and fix the problem.
Investigate Add-Ins Issues
If the issue persists, consider reinstalling the Outlook app on your smartphone to start fresh. Make sure to check for any software updates on your device that may be affecting the app’s performance. If you are using an email account other than Microsoft Outlook, such as Gmail or iCloud, ensure that your account settings are configured correctly within the app.
If the problem continues, contact Microsoft support for further assistance in troubleshooting the Outlook app crashes on your smartphone.
Remove and Re-add Email Account
To troubleshoot the Outlook app crashing on your smartphone, a simple solution is to remove and re-add your email account. This can help resolve any issues causing the app to crash.
First, open the Outlook app on your smartphone. Then, navigate to the settings or account section where you can manage your email accounts.
Locate the email account that is causing the app to crash and remove it from the list of accounts.
Once the account has been removed, go back to the settings or account section and re-add the email account by entering the necessary login information.
After re-adding the email account, check to see if the Outlook app is still crashing. This simple step can often fix any glitches or issues causing the app to crash on your smartphone.
If the app continues to crash, you may need to further troubleshoot the issue by checking for any updates to the app, clearing the cache, or reinstalling the app entirely.
F.A.Q.
What to do if Outlook keeps crashing?
If Outlook keeps crashing, you can try checking for updates and installing them, creating a new Outlook profile, repairing the Office application through the Control Panel, and if all else fails, uninstalling and reinstalling Office.
Why does my Outlook Mail app keep closing?
Your Outlook Mail app may keep closing due to a cache issue on your device. Try clearing the browser’s cache and then reinstalling the app to resolve the problem.
Why does my Outlook app keep closing on my phone?
Your Outlook app may keep closing on your phone because of a glitch or issue with your email account. Try removing your email address and signing in again to reset your account and potentially fix the problem.
Why does my Outlook app keep not responding?
Your Outlook app keeps not responding because you may not have installed the latest updates, Outlook could be in use by another process, external content like images in an email message may be loading, or a previously installed add-in could be interfering with Outlook.
