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Zoom audio troubleshooting: can’t hear participants

Having trouble hearing participants in your Zoom meetings? Let’s troubleshoot the audio issues together.

Troubleshooting Microphone and Speaker Setup

If you are having trouble hearing participants on Zoom, there may be an issue with your microphone or speaker setup. First, check that your microphone is properly connected and not muted. Make sure the correct microphone is selected in Zoom by clicking on the microphone icon in the bottom left corner of the screen.

Next, check your speaker settings to ensure they are not muted or turned down too low. Click on the arrow next to the microphone icon and select ‘Audio Settings’ to adjust your speaker volume.

If you are using external speakers, make sure they are plugged in and powered on. Try testing them with another device to ensure they are working properly.

If you are still having issues, try restarting your computer and reopening Zoom. Check for any updates to the Zoom software that may be causing the issue.

If the problem persists, try troubleshooting with others on the Zoom subreddit on Reddit. They may have encountered similar issues and can offer additional advice.

Ensuring a Reliable Internet Connection for Audio Quality

Issue Possible Solution
Slow internet connection Try moving closer to your router or using a wired connection
Network congestion Avoid using other bandwidth-heavy applications during the call
Router interference Change the Wi-Fi channel on your router or move to a less crowded area
Poor Wi-Fi signal Consider using a Wi-Fi extender or repeater
Outdated hardware Upgrade your router or modem to a newer model

Reducing Echo and Improving Microphone Placement

  • Adjust microphone distance: Move the microphone closer to your mouth to reduce echo and improve sound quality.
  • Use a headset microphone: Headset microphones can help reduce echo by minimizing background noise.
  • Avoid reflective surfaces: Position your microphone away from walls and surfaces that can cause sound reflections.
  • Consider using a windscreen: Windscreens can help reduce background noise and improve microphone clarity.
  • Check for software updates: Make sure your audio drivers are up to date to prevent sound issues.
  • Experiment with microphone placement: Try different positions for your microphone to find the best sound quality.
  • Use a directional microphone: Directional microphones can help pick up your voice while minimizing background noise.

Connecting to Zoom via Phone for Audio Issues

If you’re experiencing audio issues on Zoom and can’t hear participants, try connecting to the meeting via phone for an alternative audio option. To do this, follow these steps:

1. Dial in to the Zoom meeting using the phone number provided in the meeting invitation. Enter the meeting ID when prompted.

2. Mute your computer’s audio to prevent feedback or echo during the call. This can help improve the audio quality on both ends.

3. Use the phone’s audio as your primary source of sound during the meeting. Adjust the volume on your phone as needed to hear participants clearly.

By connecting to Zoom via phone, you can troubleshoot any audio issues you may be experiencing and ensure a smoother meeting experience for all participants. If you’re still unable to hear participants after trying this method, you may need to check your device’s audio settings or reach out to Zoom support for further assistance.


Why can’t I hear others on Zoom?

You can’t hear others on Zoom because there may be issues with your device. Make sure your microphone, speakers, or headphones are plugged in and not muted. If using Bluetooth, ensure it is connected properly. Also, use a supported USB device for Zoom.

Why can’t participants hear my video on Zoom?

Participants may not be able to hear your video on Zoom because the “Share Computer Sound” option needs to be turned on before sharing your screen. Make sure to go to the Share menu, then More, and select Share computer sound to ensure that participants can hear the audio from your video.

Why is the audio not working on Zoom app?

The audio may not be working on the Zoom app because the media volume might be turned down or muted. Additionally, there could be settings related to Zoom or video conferencing apps that are affecting the audio output. Restarting the device may also help resolve any temporary issues causing the problem.

How do I turn on sound in Zoom?

To turn on sound in Zoom, you can click on the arrow, then select “audio settings” to adjust your sound preferences.

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